Refund policy

New, unopened merchandise may be returned or exchanged within 30 days of receipt.  

This excludes laptops/desktops/iPads, which may be returned within 7 days of receipt, unopened and with the manufacturer's seal intact.

Custom-ordered computers or iPads are considered final sale and not returnable.

All returned/exchanged merchandise must be in new condition. Include the original packaging (box, foam, plastic wrappings, etc.), warranties/instructions/accessories, with the manufacturer seal intact and accompanied by the original sales receipt.  

SVA Campus Store may refuse a refund/exchange or assess a charge for used/incomplete merchandise returned/exchanged. An open box fee equal to 20% of the purchase price will be charged for any opened item, unless the item is defective and exchanged for the exact same item.  

Defective returns must be made within 7 days of receipt of the product. After 7 days, all defective item issues should be resolved with the manufacturer. 

Purchaser acknowledges that the equipment purchased is not intended for resale. All warranties and service obligations of the SVA Campus Store are voided if resold for commercial gain. 

Returns must be initiated by emailing store@sva.edu to obtain a Return Authorization before returning merchandise. All shipping costs relating to the return/exchange are the responsibility of the purchaser. 

Please Note: All other Apple accessories, including headphones, cables, keyboards, mice, power adapters, batteries, and storage media, are covered by the manufacturer's warranty. These items are considered a final sale at the time of purchase. They may be returned for store credit only if the manufacturer’s seal is intact and the return is made within 15 days of purchase.