SVA Campus Store Online - Return Policy
This return policy is strictly enforced and is non-negotiable.
New, unopened merchandise may be returned or exchanged within 30 days of receipt of the product.
This excludes laptops/desktops/iPads, which may be returned within 7 days of receipt of the product, unopened, and with the manufacturer seal intact.
Custom ordered computers or iPad are considered final sale and not returnable.
All software is considered final sale and not returnable.
No refunds on clothing, exchanges, or store credit only.
All returned/exchanged merchandise must be in new condition. Include the original packaging (box, foam, plastic wrappings, etc.), warranties/instructions/accessories, with the manufacturer seal intact and accompanied by the original sales receipt.
SVA Campus Store may refuse a refund/exchange or assess a charge for used/incomplete merchandise returned/exchanged. An open box fee equal to 20% of the purchase price will be charged for any opened item, unless the item is defective and exchanged for the exact same item.
Defective returns must be made within 7 days of receipt of the product. After 7 days, all defective item issues should be resolved with the manufacturer.
Purchaser acknowledges that equipment purchased is not intended for resale. All warranties and service obligations of SVA Campus Store are voided if resold for commercial gain.
Returns must be initiated first by emailing [email protected] and obtaining Return Authorization before returning merchandise. All shipping costs relating to the return/exchange are the responsibility of the purchaser.
Please Note: All iPods & other Apple accessories including headphones, cables, keyboards, mouse, power adapter, battery, and storage media are covered by manufacturer warranty. These items are considered a final sale at the time of purchase. They may be returned for store credit only if the manufacturer’s seal is intact and within 15 days of purchase.