How do I return an item?
SVA Campus Store eCommerce Return Privilege
This return policy is strictly enforced and is non-negotiable.
New, unopened merchandise may be returned or exchanged within 30 days of receipt of product. This excludes laptops/desktops/iPads, which may be returned within 7 days of receipt of product, unopened and with the manufacturer seal intact. No refunds on clothing, exchanges only. All returned/exchanged merchandise must be in new condition, include original packaging (box, foam, plastic wrappings, etc.), warranties/instructions/accessories, with the manufacturer seal intact and accompanied by the original sales receipt. SVA Campus Store may refuse a refund/exchange or assess a charge for used/incomplete merchandise returned/exchanged. An open box fee equal to 20% of the purchase price will be charged for any opened item, unless the item is defective and exchanged for the exact same item. Defective returns must be made within 7 days of receipt of product. After 7 days, all defective item issues should be resolved with the manufacturer.
Purchaser acknowledges that equipment purchased is not intended for resale. All warranties and service obligations of SVA Campus Store are voided if resold for commercial gain.
Returns must be initiated first by emailing firstname.lastname@example.org and obtaining Return Authorization before returning merchandise. All shipping costs relating to the return/exchange are the responsibility of the purchaser.
Please Note: All iPods & other Apple accessories including headphones, cables, keyboards, mouse, power adapter, battery, and storage media are covered by manufacturer warranty. These items are considered a final sale at time of purchase. They may be returned for a credit only if the manufacturer’s seal is intact and within 15 days of purchase. Store bar code, UPC code and original store receipt required on the item being returned.